Betting Website's Privacy Policy — Your data, our responsibility

1Introduction

Betting Website (referred to as "we", "us", or "the platform") is fully committed to protecting the privacy of users in Bangladesh. This Privacy Policy explains what information we collect when you register an account, place bets, or use the platform in any way — and how that information is used and kept secure.

By using the Betting Website platform, you agree to this Privacy Policy. If you do not agree, please stop using the platform and contact our support team to close your account.

This Privacy Policy may be updated from time to time. If significant changes are made, we will notify you by email or via a notice on the platform. The date shown at the top of this page indicates when it was last reviewed.

2Data Collection

Betting Website collects several types of information — data you provide directly, data collected automatically while you use the platform, and data received from third parties. All three categories are explained in detail below.

A) Information you provide

• At registration: full name, date of birth, mobile number, email address, and password.
• During KYC verification: a copy of your National ID, passport, or driving licence, along with a selfie.
• At the time of payment: your bKash/Nagad/Rocket number or USDT wallet address.
• When contacting support: your messages, issue descriptions, and any attached files.

B) Automatically Collected Information

• Device information: device type, operating system, browser version, and screen resolution.
• Network data: IP address, internet service provider, and approximate location.
• Usage data: pages visited and time spent, games played, and betting history.
• Log data: login time, logout time, failed login attempts, and session IDs.

C) Via Third Parties

• Transaction confirmation details received from the payment gateway.
• Basic information about referred users through the referral program.
• If you sign in via social login, we receive the information authorized by that platform.

3Data Usage

Betting Website uses your information only for specific, legitimate purposes. We never sell your data to advertisers or unnecessary third parties under any circumstances. The main purposes for which your information is used are outlined below:

• Account management: Verifying your registration, enabling login access, and keeping your account secure.
• Service delivery: Placing bets, processing deposits and withdrawals, and paying out winnings.
• Contact: Sending important updates, security alerts, and promotional offers (with your consent).
• Fraud Prevention: Detecting multiple accounts, money laundering, and bot usage.
• Legal Obligation: Responding to lawful requests from relevant authorities.
• Service improvement: Analyzing user experience to improve the platform.
• Responsible Betting: Detecting unusual betting patterns and providing appropriate support.

4Cookie policy

The Betting Website website and app use cookies and similar tracking technologies. Cookies are small text files stored on your device that help improve your browsing experience.

Cookies We Use

• Essential Cookies: Required to maintain login sessions and ensure platform security. Disabling these cookies will prevent the platform from functioning properly.
• Functionality cookies: Remembers your preferred language, theme, and betting settings.
• Analytics Cookies: Used to understand which pages are most visited. No personally identifiable information is revealed.
• Security Cookies: Used to detect suspicious login activity and fraud.

You can manage or delete cookies through your browser settings. Please note that disabling essential cookies will prevent you from staying logged in to your account.

5Data Sharing & Disclosure

Betting Website does not sell your personal data to third parties. In limited circumstances, your information may be shared with specific parties — always on a lawful basis and limited strictly to what is necessary.

Who We May Share Your Data With

• Payment Processors: bKash, Nagad, Rocket, and USDT gateways — only the information required to confirm transactions.
• KYC service provider: A licensed provider handling identity verification.
• Legal authorities: Information may be disclosed in response to a lawful order from the Government of Bangladesh or the judiciary.
• Anti-Fraud System: Suspicious activity data shared with international fraud prevention networks.
• Game Provider: Minimal gameplay data shared with Live Casino and sports data services.

6Data security measures

Betting Website uses industry-standard technology and practices to protect your personal data. Our security infrastructure is regularly audited by independent third-party security experts.

Technical Security

• 256-bit SSL/TLS encryption — applied to all data transmissions.
• Data stored in databases with AES-256 encryption.
• Two-factor authentication (2FA) is available on every account.
• Automatic session timeout after inactivity.
• Real-time DDoS protection and firewall.

Organizational Security

• Only authorized personnel have access to your data.
• All staff receive regular training on data privacy and confidentiality.
• In the event of a data breach, affected users will be notified within 72 hours.
• Regular security audits and penetration testing are conducted.

7Your Rights

As a Betting Website user, you have several important rights regarding your personal data. Contact our support team to exercise any of these rights.

• Right to Know: You can find out what information we hold about you.
• Right to Rectification: You can request corrections to any inaccurate or outdated information.
• Right to erasure: You may request deletion of your data under certain conditions.
• Right to Restrict Processing: You can request that your data no longer be used for specific purposes.
• Right to Data Portability: You can request a copy of your data in a portable format.
• Right to Opt Out of Marketing: You can opt out of promotional emails or SMS at any time.

Betting Website will respond within 30 days of receiving your request. In some cases, legal obligations may prevent complete deletion of certain data — you will be informed of the reason if this applies.

8Data Retention Period

Betting Website does not retain your data longer than necessary. However, certain information is required by law to be kept for a specified period.

Once the retention period expires, your data is securely deleted or anonymized.

9Minor Protection

Betting Website is strictly for users aged 18 and above. We do not knowingly collect information from anyone under 18. If we have reason to believe a minor has registered, the account will be immediately suspended and all associated data will be deleted.

If you suspect that your child or any minor you know is using Betting Website, please contact us immediately at support@bettingwebsite.app. We will take prompt action.

10Contact & Complaints

For any questions about this Privacy Policy, requests regarding your data, or to file a complaint, please contact us:

• Email: support@bettingwebsite.app
• Live Chat: Available 24/7 on the platform
• Language: Full support available in Bengali